Q: Can you arrange additional cleaning during our stay?

Yes, we may be able to organise this with the owner or the holiday home’s management company

Q: Can you organise a catered evening?

A: Please enquire for our list of local catering companies local to the holiday home that you are enquiring for.

Q: Can you pick us up and take us back to the airport/train station?

A: Please enquire and we will ask the owner or property manager on your behalf or/and send a list of service providers.

Q: Does the price include free use of the WiFi internet?

A: The vast majority of our holiday homes offer complimentary WiFi internet connections. There are a select few that do not offer this, but you can view this in the ‘At a Glance’ section of the property listing.

Q: Is there cleaning equipment available?

A: Generally speaking, all our holiday homes have some cleaning products available for you to use.

Q: What do I do if I break something or something stops working during my stay?

A: If you have any issues during your stay, such as a breakage or something not working as it should, please just call the property manager or owner, and report the damage to them as soon as possible, to avoid any additional charges.

Q: What are the bedroom and bed details?

A: Details of bedrooms and bed types can be found on the property page on our website.

Q: Are there any guidelines when bringing our dog on holiday?

A: Unfortunately, just a few guests and their dogs have caused problems in the past resulting in owners being dissuaded from permitting dogs. We have therefore introduced the following guidelines, which we ask all dog parents to adhere to (failure to do so may result in you being asked to leave without compensation).
* Dogs must be under strict control at all times while on the property.
* Any fouling of lawns etc. must be cleaned up without delay.
* The owner must bring the dog’s bed or basket for sleeping in.
* Dogs must not be left alone in the property.
* Dogs must not lie on beds or chairs, and hair must be cleared up before departing.

Q: Are towels and linen supplied in all holiday homes?

A: Unless specified otherwise, all properties have linen and towels supplied.

Q: Are there any properties with hot tubs?

A: A selection of our holiday homes may have a hot tub. Some offer this facility within the tariff and others offer subject to an additional charge. Please enquire for more information if unsure.

Q: Who do we contact before we arrive?

A: Once you have paid your balance you will be supplied with all details of the property, contact details etc.

Q: Will our holiday home contain everything we need?

Though not every holiday villas is equipped to the same standard, all our properties have everything you need for an enjoyable holiday and many offer far more than most would reasonably expect. From modern minimalist with every convenience to the traditional villas with marble flooring.

GENERAL

We receive many questions that can only be answered in details through correspondence and could be both property and location, requirement specific. Unless detailed on the property page specifically please feel free to enquire. Some examples can be found below:-

Which is the nearest airport?
Can you arrange babysitting / childminding?
Can you provide a baby’s cot?
Can you provide a baby’s high chair?
Can you recommend any local products or services?
Do I need a car to get to your property?
How far away from the property are the shops?
How far away is the train station?
Are there more parking spaces nearby.