Q. Do you accept online bookings and inquiries via Lake Como Villas?
A: Yes to all methods of communication and payments, using secure online facilities and UK banks.
Q: Do you accept cheques?
A: Bank wire transfers work in exactly the same way as a cheque, and are a quick and convenient way of making payment direct to our account, should you not wish to pay by credit or debit card. You can also visit your branch and ask them to make a transfer for you if you are in any doubt. If you are unable to do this and do need to send us a cheque, please confirm this with one of our team when making your booking.
Q: At what times of the year do you accept weekend and short stay bookings?
A: In the shoulder season in the main but some of our holiday homes offer short breaks throughout the year. Please enquire for our selected list of holiday homes.
Q: Can you hold a period for me while I make my decision?
A: Yes, for 48 hours
Q: Do you give a discount for bookings of more than one week?
A: Please enquire as some owners are happy to offer a discount in shoulder seasons.
Q: How do I make a booking?
A: To make a booking is easy; just enter your chosen dates, guest numbers, and click on the green ‘Book Now!’ button on any of our listings, to be taken through to our secure online booking page, beginning by selecting your preferred payment method.
Q: How many nights are your weekend bookings?
A: 3 nights as a rule but some holiday homes offer 2-night breaks.
Q: Is cleaning included in the rental cost?
A: Yes, nearly all our holiday homes have the final clean included in the tariff
Q: What are the arrival and departure times?
A: Arrival & departure times can see viewed on property page on our website.
Q: What are your arrival and departure times for weekend bookings?
A: They are the same as bookings made mid-week. If you would like to arrive earlier or later than the published times, please enquires and we will assist to accommodate your plans where possible.
Q: What happens if I need to cancel my booking?
A: Firstly, please drop us an email detailing your cancellation and circumstances. The initial 30% deposit is non-refundable. However, depending on your circumstances, we will liaise with the homeowner and get back to you.
Q: What is the capacity of the property?
We detail the capacity of each property on the individual listings, to include the maximum number of adults and children. If you have any queries about this then you can always contact one of our team, and we will be happy to help with any questions you have.
Q: When will I get my security deposit back?
A: We aim to process all security deposits automatically within 2-5 working days of your departure. This can sometimes take a little longer to arrive back in your account, depending on your card provider. If there is a problem and the owner requests that some of your security deposit needs to be retained, we will inform you within 2-3 days of your departure, and aim to resolve this as quickly as possible.
Q: When will I need to pay the balance of the booking?
A: The final balance of your booking will be due no later than six weeks before your arrival, but you can pay this any time before then also using our payment page, or by calling one of our team. If you are booking less than six weeks in advance then we will ask for your full holiday balance upfront.
Q: Can you give me the exact location of the property / GPS coordinates?
A: The holiday home address & postcode are presented in the arrival instructions that follow after a balance payment is made. Please enquire if you would prefer GPS co-ordinates?
Q: When are the holiday home changeover days?
A: These are shown on the website. Other days may be available on request.
Q: Do you cater for specific accessibility needs?
A: The villas and apps are not purpose built and can sometimes have difficult access. Please enquire.
Q: Is it possible to book single sex groups of young people?
A: This is at the discretion of the owner and instant bookings with large single sex groups may be refused.
Q: Can I provide feedback on or after my holiday?
A: Yes, if you have provided us with your email address you will automatically be sent an email when you get back from your holiday, we would love to hear how your holiday went. As a bespoke accommodation business we believe that you, our guests provide valuable feedback about our Holiday Homes and our Service. We welcome and encourage this after your holiday with us. We use it to monitor ourselves to ensure we are listening and meeting the needs of our guests and to pass on to the homeowner to help make improvements and changes to the holiday home and the service they offer. We show feedback on individual property pages which have been written by previous guests. We do ask that all feedback that is submitted is fair, appropriate, legally acceptable and relevant so that it may be used. We reserve the right to decide what is published.
Q: Can we change our holiday dates once booked?
A: Yes within the same year, provided the property is available for the same length of stay.
Q: What are your company’s Booking Conditions?
A: Please find our Terms & Conditions on our website footer menu.
Q: Do I need to clean the property after our departure?
A: Guests are asked to leave the property in a tidy manner at the end of their stay. A final clean is included in the price of your stay, but excessive cleaning could mean that additional charges may be applied, or deducted from any security deposit you have paid.
Q: How much is the security deposit?
A: This varies as some of our holiday homes have a refundable security deposit in place and a few ask no security deposit. The deposit value varies according to the property.
Q: Can I bring my dog/cat? Many of our properties are pet-friendly and welcome all our four-legged friends. If you have the option to select the number of pets on the tariff calculator, then the home is pet-friendly?
Q: Can I smoke inside the property?
A: In respect of our non-smoking guests, all of our homes operate a no smoking policy.
Q: Does the price include heating, water and electricity?
A: Yes, all utility costs are included in the tariff.
Q: Can you hold a period for me while I make my decision?
A: Yes, for 48 hours
+44 (0) 1227 656991